Return & Refund Policy

At Ayres Aviation LLC (“we,” “us,” or “our”), we are committed to supplying high-quality physical aviation merchandise. We acknowledge that situations may arise where a purchased item may not meet your expectations. This document outlines the protocols for requesting a return, exchange, or refund for tangible goods purchased through our platform.

1. Policy Application

This framework applies exclusively to tangible merchandise acquired directly from Ayres Aviation LLC. This includes boxed goods, parts, equipment, and other physical inventory.

Note: If you obtained our merchandise via a third-party reseller or distributor, please refer to their specific return regulations.

2. Eligibility Window

You may initiate a return request for eligible physical items within 14 calendar days from the date the carrier marks the package as delivered.

Requests submitted after this 14-day period will generally be declined, unless statutory laws mandate otherwise.

3. Non-Returnable Inventory

To maintain quality control, the following categories are not eligible for return or refund, except in cases of proven manufacturing defects:

• Final Sale Items: Merchandise marked as non-returnable or clearance at the point of sale.
• Used or Altered Items: Goods showing signs of wear, installation, modification, or damage by the customer.
• Incomplete Packages: Items returned without their original box, manuals, or parts.
• Unauthorized Returns: Packages sent back to our facility without prior approval.

4. Item Condition Requirements

To qualify for a refund or exchange, the physical goods must be:

• In their original, factory-new condition.
• Free from user-inflicted damage, scratches, or dirt.
• Packed securely in original packaging to prevent transit damage.

5. Procedure for Returns

6. Shipping Costs Responsibility

• Our Error: If the return is caused by our mistake (e.g., wrong item sent, defective product), we will cover the return shipping costs.
• Customer Preference: If you are returning an item because you changed your mind or ordered incorrectly, you are responsible for all return shipping fees.

7. Processing Refunds

Once the return is received and inspected at our facility:

• We will notify you of the approval or rejection of your refund.
• Approved refunds are credited back to the original method of payment (e.g., Stripe, PayPal).
• Please allow 5–10 business days for the transaction to appear on your bank statement.

8. Exchanges

We facilitate exchanges primarily for items that are defective or damaged upon arrival. If you wish to exchange a non-defective item for a different product, you may need to return the original item for a refund and place a new order.

9. Damaged or Incorrect Goods

If your order arrives damaged or contains the wrong items, notify us within 7 days of delivery. Please provide photographic evidence of the damage and the packaging. We will prioritize sending a replacement or issuing a refund in these instances.

10. Policy Updates

Ayres Aviation LLC may revise this Return & Refund Policy periodically. Changes will be effective immediately upon posting to this page.